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Refund and Return Policy

Thank you for shopping at Powertech Associates.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 30 days of the original purchase of the
product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging
  • The product isn’t used or damaged

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

  • By email: info@powertech-upsc.com
  • By phone: (860) 678-8772

Send the product with its original packing to:

Powertech Associates Returns

5 Eastview Drive

Farmington, CT 06032

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

It is recommended that you ship via a traceable service (ex.  UPS, FedEx, Priority USPS). Please insure your shipment for its full value (the price paid for the merchandise). We cannot provide refunds, credits, exchanges or replacements for products that become damaged or lost in shipment to us.

You are responsible for paying the costs of shipping and for the risk of loss
of or damage to the product during shipping, both to and from Powertech
Associates.

Damaged items

If you received a damaged product, please notify us immediately for
assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.